Terms & Conditions

1. Introduction

These terms and conditions (the "Terms") outline the rules and regulations for the use of Crystal Services Inc. ("Crystal") related to all industrial hoisting, equipment transport, storage, and installation services performed in accordance with Alberta Occupational Health and Safety legislation (the "Services"). The quotation provided herein (the "Quote"), and the related prices are subject to [?] (the "Customer") acceptance of the Terms.

2. Availability

Crystal's equipment and personnel are subject to availability until confirmed in writing by both the Customer and Crystal. A detailed purchase order ("Purchase Order") must be received and approved by Crystal forty-eight (48) hours prior to the requested Services start date.

3. Site Requirements

• The Customer must provide Crystal with access, ample space, and suitable ground conditions to perform the Services.
• The Customer is solely responsible for providing accurate measurements for all spaces and equipment before services commence.
• Failure to meet site requirements may result in delays or cancellation.

4. Mobilization and/or Demobilization

Transportation pricing quotes are based on performing the Services under normal road conditions. Prices may be subject to escalation at Crystal's sole discretion due to road bans, weather, or traffic incidents.

5. Delays

Delays caused by circumstances beyond Crystal's control may result in additional charges for labor and equipment.

6. Additional Work

Any additional work outside the initial scope will be billed on a time and materials basis unless a written quote is provided before the work begins.

7. Hazardous Materials

Crystal will not be responsible for handling hazardous materials, including chemicals, asbestos, lead paint, or silica.

8. Accuracy of Quote

The provided Quote is based on the Customer's information at the time of estimation and may be subject to change.

9. Payment Terms

All invoices must be paid within fifteen (15) days. A 50% deposit is required for customers without a prior credit application.

10. Taxes

All applicable Federal and Provincial Taxes in Alberta will be charged in addition to the quoted price.

11. Delay in Payment and Holdbacks

• The Customer must pay invoices on time regardless of third-party payment delays.
• Holdbacks must be disclosed to Crystal before accepting a quote.

12. Insurance Requirements

• The Customer must maintain insurance coverage for all equipment and materials.
• Crystal carries motor truck cargo insurance and riggers insurance. Additional coverage must be approved in writing and may incur additional costs.

13. Claims and Liability

• The Customer must first seek compensation through their insurance before filing a claim against Crystal.
• Crystal is not responsible for damage to roadways, parking lots, sidewalks, or landscaping.

14. Limitation of Liability

Crystal's liability is limited to the extent of the Services provided and does not cover indirect or incidental damages.

15. Cancellation Policy

• Cancellations within 15 days incur a 50% charge.
• Cancellations within 24 hours are charged the full service cost.
• Crystal reserves the right to cancel Services due to unforeseen circumstances.

16. Dispute Resolution

All disputes will be resolved in accordance with the Prompt Payment and Construction Lien Act (Alberta).

17. Governing Law

These Terms are governed by the laws of Alberta.

18. Amendments

Crystal reserves the right to amend these Terms at any time. Customers will be notified in writing of any changes.

19. Acceptance of Terms

By engaging Crystal Services, the Customer agrees to these Terms.